Complaints

The ABCD handles complaints involving alleged violations of the Code of Professional Conduct. The complaint process is described in detail in the ABCD’s Rules of Procedure.

Getting started

Generally, your complaint will be clearer if you discuss it with the ABCD staff before putting it in writing.

You can start by asking for information. You may

  • send a request for information to info@abcdboard.org,
  • fax your request to 202.872.1948 (Attn: Brian Jackson),
  • or mail it to the Actuarial Board for Counseling and Discipline, 1850 M Street NW, Suite 300, Washington, DC 20036.

Filing a formal complaint

A complaint should succinctly describe what the actuary did (or failed to do) that might be a material violation of the Code of Professional Conduct. When feasible, materials should be attached to the complaint that document the conduct in question. The complaint should be signed.

Please note that

  • you do not have to be a member of an actuarial organization to make a complaint.
  • complaints must be submitted in writing.
  • you will be identified to the actuary who is the subject of your complaint.

An alternative to the formal complaint

Another option is to send the relevant information to the ABCD without providing your name, or while asking the ABCD to keep your identity confidential. When you request anonymity, you are by definition submitting “information” rather than a complaint.

Anyone can submit “information,” and it is sometimes used to satisfy an actuary’s Precept 13 obligation under the Code of Professional Conduct. It can also be used to anonymously submit publicly available information, (such as a government report or a published article) that indicates a possible violation of the Code.

Like a complaint, information should succinctly describe the alleged misconduct and, when feasible, should be accompanied by materials documenting it. For details on how the ABCD treats complaints and information, see Section II of the Rules of Procedure.)

Jurisdiction

The five main U.S. actuarial organizations have authorized the ABCD to investigate reports of possible professional misconduct by their members, and to counsel or recommend disciplinary action when appropriate. The professional conduct of Canadian Institute of Actuaries members working in the United States also falls within the ABCD’s jurisdiction.

Questions?

If you have any questions about the process described here, please contact Staff Attorney Brian Jackson (202.223.8196; jackson@actuary.org) or review the Rules of Procedure.