The ABCD handles complaints involving alleged violations of the Code of Professional Conduct. The complaint process is described in detail in the ABCD’s Rules of Procedure.
Generally, your complaint will be clearer if you discuss it with the ABCD staff before putting it in writing.
You can start by asking for information. You may
- send a request for information to firstname.lastname@example.org,
- fax your request to 202.872.1948 (Attn: Ed Lee),
- or mail it to the Actuarial Board for Counseling and Discipline, 1850 M Street NW, Suite 300, Washington, DC 20036.
Filing a formal complaint
A complaint should succinctly describe what the actuary did (or failed to do) that might be a material violation of the Code of Professional Conduct. When feasible, materials should be attached to the complaint that document the conduct in question. The complaint should be signed.
Please note that
- you do not have to be a member of an actuarial organization to make a complaint.
- complaints must be submitted in writing.
- you will be identified to the actuary who is the subject of your complaint.
An alternative to the formal complaint
Another option is to send the relevant information to the ABCD without providing your name, or while asking the ABCD to keep your identity confidential. When you request anonymity, you are by definition submitting “information” rather than a complaint.
Anyone can submit “information,” and it is sometimes used to satisfy an actuary’s Precept 13 obligation under the Code of Professional Conduct. It can also be used to anonymously submit publicly available information (such as a government report or a published article) that indicates a possible violation of the Code.
Like a complaint, information should succinctly describe the alleged misconduct and, when feasible, should be accompanied by materials documenting it. (For details on how the ABCD treats complaints and information, see Section II of the Rules of Procedure.)
The ABCD’s jurisdiction to investigate alleged violations extends to the actuarial practice of the five U.S.-based organizations’ members in every country. By virtue of agreement between the five U.S.-based organizations and the Canadian Institute of Actuaries (CIA), the CIA has jurisdiction to investigate actuarial practice of the participating organizations’ members in Canada; similarly, CIA members’ actuarial practice in the United States can be investigated by the ABCD.